Call Us :  240.544.5463

ABOUT JUZSOLUTIONS

WHO WE ARE

 JuzSolutions’ primary goal is to assist companies facing business challenges caused by

  • the rapid growth and complexity of technology being introduced in the market today,
  • out of date/inefficient business practices
  • and/or the critical skills required to address these issues

 

We offer solutions to government entities, the healthcare industry, and commercial companies by leveraging

technology and business operations to enable growth and improve operational efficiency in the areas of:

 

  • Technology assimilation (helping clients to leverage technology as a business enabler)
  • Staffing qualified critical resources
  • Business analytics
  • Business process improvements
  • Streamlining business processes

 

 

 

 

OUR APPROACH

Few companies are focused on whether their expertise aligns with the requirements of their clients in terms of fit and culture.   JuzSolutions has a three-pronged approach to providing the best solution for your staffing and business needs.

 

(1) We start by having an initial meeting with the stakeholders to determine needs, including both technical and soft skills requirements.

(2) We identify and set clear expectations.

(3) Based on our assessment, we determine if we are the best company to meet your needs and requirements.

WE SEE THE FOREST AND THE TREES™

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To make a positive difference one person, one opportunity at a time

 

MISSION STATEMENT

Meet Dane A  Donaldson | Founder and CEO

Dane decided to start JuzSolutions because he strongly believes that companies in today’s business environment have lost or are losing the meaning of Service Excellence.  Dane founded JuzSolutions based on the principal, you want to make a difference, service first “Think Like a Customer”.

 

Dane is an intense competitor who is a results-oriented strategic thinker and has produced over 30 years of results in staffing, operations management and business consulting working for such companies as Honeywell, Prime Computer, Motorola, PictureTel, Robert Half and Advantage Professional where he honed his passion for service, the skills for identifying and resolving problems, and the management of turn around and start up challenges.  Dane is known for his commitment to clients and employees and the ability to build high performance teams that translate customer requirements into results driven business solutions

 

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CORE VALUES

Deliver and meet our commitments to our customers and each other

Do what you say

Do the RIGHT thing by everyone

 

 

Past performance of our CEO Dane A Donaldson

 

  • Managed 250 personnel responsible for all worldwide operations support, including field delivery (FOTS-feet on the street), Repair Center, education, logistics, technical support quality and management of internal and external professional service resources and a $13.4M expense budget
  • Improved SERVICE LEVEL AGREEMENT/STATEMENT OF WORK compliance to the customer base by launching a companywide Think Like a Customer quality program
  • Achieved a 15% gain in SERVICE LEVEL AGREEMENT compliance metrics
  • Increased customer rating from 71% to 83% in one year by instituting strong business practices such as performance and accountability measures
  • Held full P&L responsibility for all aspects of service business worldwide, including implementation and execution of service strategy
  • Grew service revenue from 2% to 7% of total company revenue
  • Increased employee satisfaction from 63% to 72% in one year
  • Implemented innovative proof of concept projects, to demonstrate product success to customer, which resulted in consulting revenues for company
  • Grew service revenues 41% and service margins 39%
  • Reduced cost per call by over 20%
  • Turned $600K of outstanding service revenue into an additional  $1.5M contract by developing client relations
  • Initiated consolidation of all service organizations within Motorola for cost reduction and efficiency improvements
  • Built a global follow the sun call center

 

 

 

Small disabled veteran, minority owned business with over 30 years of identifying and translating customers’ requirements into successful business solutions

CONTACT INFO

16701 Melford Blvd

Suite 400

Bowie, Md. 20715

240.544.5463

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