WHAT SHARED RISK PRICING MEANS

Shared risk pricing means JuzSolutions and our customers are both vested in the outcome. If the solutions put forward don’t work we share the outcome good and bad. The real take away with Shared Risk Pricing is we won’t commit to anything we can’t do.

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JUZSOLUTIONS PAST PERFORMANCE

  • Managed 250 personnel responsible for all worldwide operations support, including field delivery (FOTS-feet on the street), Repair Center, education, logistics, technical support quality and management of internal and external professional service resources and a $13.4M expense budget
  • Improved SERVICE LEVEL AGREEMENT/STATEMENT OF WORK compliance to the customer base by launching a companywide Think Like a Customer quality program
  • Achieved a 15% gain in SERVICE LEVEL AGREEMENT compliance metrics
  • Increased customer rating from 71% to 83% in one year by instituting strong business practices such as performance and accountability measures
  • Held full P&L responsibility for all aspects of service business worldwide, including implementation and execution of service strategy
  • Grew service revenue from 2% to 7% of total company revenue
  • Increased employee satisfaction from 63% to 72% in one year
  • Implemented innovative proof of concept projects, to demonstrate product success to customer, which resulted in consulting revenues for company
  • Grew service revenues 41% and service margins 39%
  • Reduced cost per call by over 20%
  • Turned $600K of outstanding service revenue into an additional $1.5M contract by developing client relations
  • Initiated consolidation of all service organizations within Motorola for cost reduction and efficiency improvements
  • Built a global follow the sun call center

TESTIMONIALS

Wendy Capland, MCC |
CEO-Vision Quest Consulting

I have worked with Dane and his management team in two companies in my role as an external leadership coach and consultant. Dane is a pleasure to work with on many levels. He is a strong senior-level leader, reporting directly to the President and on the senior executive team of both companies in which we worked. His business acumen is strategic and visionary and his interpersonal, business, and people management skills outstanding, one of the best I’ve seen in 20 years.

Dan Ross CEO Promisec LLC

Dane Donaldson worked with me for two years while at PictureTel. He was my customer services VP for the Americas, responsible for hundreds of customers representing 600 million in revenue. Dane’s consistent high standard of professionalism was a huge contribution to our success at PictureTel. He was both keen on listening to customer’s true issues, finding fast and effective solutions to their requests and providing a voice of the customer at our executive meetings.

Scott Harris VP of Services at Egenera

Dane represents the qualities I look for when evaluating the strength of a company’s senior management. He makes efficient decisions, collecting the required facts from his staff, evaluating risk, and then acting quickly. He holds himself and his staff personally responsible promoting accountability throughout his organization. He was a solid coach lending me his experience when pertinent but never let that get to the point of making decisions for me.

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