Dane Donaldson worked with me for two years while at PictureTel. He was my customer services VP for the Americas, responsible for hundreds of customers representing 600 million in revenue. Dane’s consistent high standard of professionalism was a huge contribution to our success at PictureTel. He was both keen on listening to customer’s true issues, finding fast and effective solutions to their requests and providing a voice of the customer at our executive meetings.

I have worked with Dane and his management team in two companies in my role as an external leadership coach and consultant. Dane is a pleasure to work with on many levels. He is a strong senior-level leader, reporting directly to the President and on the senior executive team of both companies in which we worked. His business acumen is strategic and visionary and his interpersonal, business, and people management skills outstanding, one of the best I’ve seen in 20 years.

Dane represents the qualities I look for when evaluating the strength of a company’s senior management. He makes efficient decisions, collecting the required facts from his staff, evaluating risk, and then acting quickly. He holds himself and his staff personally responsible promoting accountability throughout his organization. He was a solid coach lending me his experience when pertinent but never let that get to the point of making decisions for me.